Basic information about TrackSSH
How our tracking system works
Information about device compatibility
How we protect your data
Managing your TrackSSH account
Subscription and payment information
TrackSSH is a cutting-edge IMEI-based tracking system designed to help you monitor and locate your mobile devices. Our advanced technology allows for precise location tracking, even in situations where traditional GPS systems might fail.
We provide a secure, user-friendly platform for managing multiple devices, viewing real-time locations, and accessing location history.
TrackSSH uses a unique combination of IMEI tracking technology, GPS, network triangulation, and other location methods to provide accurate device tracking:
This multi-layered approach ensures reliable tracking even when one method might be unavailable.
TrackSSH stands out from other tracking services due to:
Our focus on privacy, accuracy, and reliability makes TrackSSH the preferred choice for those who want the best tracking solution.
TrackSSH provides high-accuracy location tracking with precision typically within 10-50 meters depending on several factors:
In optimal conditions, our system can achieve accuracy down to 5-10 meters. Each location update includes an accuracy indicator so you can see the precision level of each tracking point.
Standard tracking functionality requires the device to be powered on to transmit location data. If a device is completely powered off, real-time tracking is not possible.
However, TrackSSH does offer these capabilities:
For critical tracking needs, we recommend keeping devices charged and powered on.
TrackSSH offers flexible update frequencies based on your needs and subscription level:
You can customize the tracking frequency in your device settings to balance between accuracy and battery consumption. For stationary devices, our smart tracking automatically reduces update frequency to conserve battery.
On-demand location requests are also available when you need an immediate update.
TrackSSH is compatible with a wide range of mobile devices, including:
Any device with a valid IMEI number and the ability to run our tracking application can be registered with the system. For older devices, basic tracking functionality may be available, but with limited features.
To check if your specific device is compatible, enter its IMEI number during the registration process.
There are several ways to find your device's IMEI number:
For smartphones:
For iPhones:
The IMEI is typically a 15-digit number that uniquely identifies your mobile device.
The number of devices you can track depends on your subscription plan:
All devices can be managed from a single dashboard, making it easy to keep track of everything. You can add, remove, or switch devices at any time, providing flexibility as your needs change.
TrackSSH implements multiple layers of security to protect your data:
We follow industry best practices and comply with global data protection regulations to ensure your information remains private and secure.
Only you and users you explicitly authorize can see your device's location. TrackSSH puts privacy control in your hands:
Our staff cannot view your location data except in extremely limited circumstances with your explicit permission (such as during technical support).
All access to your data is logged and can be reviewed in your account security settings.
The legality of tracking depends on several factors:
Legal requirements vary by country and region. TrackSSH's Terms of Service require users to comply with all applicable laws and regulations regarding device tracking.
We recommend consulting with a legal professional if you have specific questions about your situation.
Creating a TrackSSH account is quick and easy:
The entire process takes less than 5 minutes. Once registered, you can immediately start adding devices to your account.
If you've forgotten your password, you can reset it by following these steps:
The reset link is valid for 24 hours. If you don't reset your password within that timeframe, you'll need to request another reset link.
For security reasons, TrackSSH staff cannot access or provide your password. The reset process is the only way to regain access to your account.
If you wish to delete your TrackSSH account, follow these steps:
Important: Account deletion is permanent and cannot be undone. All your data, including device information and location history, will be permanently removed from our systems.
If you have an active subscription, make sure to cancel it before deleting your account to avoid further charges.
TrackSSH offers several subscription options to meet different needs:
All plans include:
Higher-tier plans include additional features like geofencing, extended location history, priority support, and enhanced tracking frequency.
You can change your subscription plan at any time through your account settings:
When upgrading: The change takes effect immediately. You'll be charged the prorated difference for the remainder of your billing cycle.
When downgrading: The change takes effect at the end of your current billing cycle. You'll continue to have access to your current plan's features until then.
If your new plan supports fewer devices than you currently have registered, you'll need to remove excess devices before the downgrade can be processed.
To cancel your TrackSSH subscription:
After cancellation, your subscription will remain active until the end of your current billing period. You will not be charged again after that date.
Your account will automatically be downgraded to our free tier, which allows basic tracking for one device with limited features. Any additional devices will be deactivated.
You can reactivate your subscription at any time by selecting a new plan in your account settings.
Our support team is ready to assist you with any other questions you may have.
Contact Support